Start a contractor complaint as a property owner
Business Disputes
Oregon preparation and procedure guide
Source review: 2026-10-11

Scope: Shared Oregon or applicable federal procedure; confirm local requirements
Identify the correct CCB complaint form and pre-complaint steps for residential or small-commercial construction disputes.

Who this route is for
Property owners with an eligible complaint against a CCB-licensed contractor. The project type, contract relationship and time limits affect jurisdiction.

Timing and notices
CCB imposes strict limits tied to the type of project and relevant work/completion dates. Contact its Dispute Resolution team immediately if close to a deadline.

Prepare (conditional documents may have alternatives)
[ ] Contract and contractor license information
[ ] Project address, dates and description of disputed work
[ ] Photographs, invoices and repair estimates
[ ] Required pre-complaint notice and mailing proof
[ ] Correct owner complaint form and supporting records

How to proceed
1. Check the contractor’s license and read CCB’s project-type and jurisdiction instructions.
2. Review the pre-complaint notice requirement and send the required notice before filing when it applies.
3. Select the property-owner form matching residential/small-commercial or large-commercial work.
4. Describe the disputed items and submit the form with supporting records.
5. Wait for CCB’s jurisdiction review and pay the processing fee when requested; participate in the assigned dispute-resolution process.

Open CCB owner complaint instructions: https://www.oregon.gov/ccb/pages/consumer%20protection.aspx

Limits: CCB jurisdiction and mediation do not guarantee payment. Large-commercial claims have distinct court/arbitration and bond-notice procedures; do not use residential assumptions.

Publisher sources
Oregon Construction Contractors Board : Consumer Protection : State of Oregon
https://www.oregon.gov/ccb/pages/consumer%20protection.aspx
Evidence type: publisher-html-snapshot
SHA-256: 5f6fd08db540a6d50caf04eb7258becf42383fff13c7b9939db0c04b5a974865

This site helps you prepare. It does not submit filings, calculate personal deadlines, decide eligibility or replace professional review. A complaint or help request does not pause another case or deadline.

Start here
Check the contractor’s license and read CCB’s project-type and jurisdiction instructions.

Where and how to submit
Read the linked publisher instructions to confirm the receiving office, accepted submission method and current forms. This page has not separately verified those details. A county filter does not decide the correct court or filing location.
https://www.oregon.gov/ccb/pages/consumer%20protection.aspx

What will it cost?
Fees and fee-waiver eligibility have not been separately verified for this route. Check the current provider instructions. For a court filing, ask the court about its fee-waiver or deferral forms.

After submission
Keep a copy of what you send and its confirmation or receipt. Ask the receiving office how to track it, when to expect a response and how it will request missing information. These follow-up details have not been separately verified for this route.

Corrections, denials and appeals
Read any returned filing, correction request or denial notice promptly. Ask the responsible office for the correction, review or appeal instructions and the deadline that applies to your notice. This guide does not verify a route-specific appeal process.

Language, disability and offline help
Ask the receiving office about language assistance, disability accommodations and an alternative to online submission. Available options have not been separately verified for this route.